3digits Privacy Policy for Philippine Players

What Data Do We Collect and Why?

When you create a 3digits account, we collect the personal information you provide during registration — including your name, date of birth, email address, and mobile number. This information is required to verify your identity, confirm that you meet the minimum age requirement of 21 years under Philippine law, and keep your account secure. We also collect transactional data related to your platform activity, such as login timestamps, session duration, and feature usage patterns, so that we can personalise your experience and detect unusual account behaviour early. Any payment-related data processed through our platform is handled by certified payment processors and is never stored in its full form on our servers. We do not collect sensitive personal information beyond what is strictly necessary to operate the platform and comply with our regulatory obligations in the Philippines. All data collection is conducted with a lawful basis under the Philippine Data Privacy Act of2012.

Registration and Account Information

When you sign up for a 3digits account, you voluntarily provide us with basic personal details that are necessary to create and maintain your profile on the platform. These details include your full name, email address, mobile number, and date of birth, all of which are used solely for account management, identity verification, and communication purposes. We use your date of birth to confirm that you are at least 21 years of age, as required under Philippine gaming and entertainment regulations. Your mobile number may be used to send you one-time passwords (OTPs) for login verification or important account notifications. We do not use your registration information for any unsolicited marketing without your explicit consent, and you may update your contact preferences at any time through your account settings.

How We Use Cookies and Usage Data

Like most modern platforms, 3digits uses cookies and similar tracking technologies to help us understand how players interact with the site and to maintain session continuity across your visits. These cookies are strictly functional — they remember your login state, preferred settings, and recently viewed sections so that you do not have to re-enter information every time you return. We also use anonymised analytics data to identify which features are most popular, where users encounter difficulties, and how we can improve overall platform performance for Filipino players. You can manage or disable non-essential cookies through your browser settings at any time, though doing so may affect certain features of the platform. We do not use third-party advertising cookies or sell your browsing behaviour to any external marketing networks.

How Long Do We Keep Your Data?

3digits retains your personal data only for as long as it is necessary to fulfil the purposes for which it was collected, or as required by applicable Philippine laws and regulatory guidelines. Account data is typically retained for the duration of your active account plus a legally mandated retention period thereafter, which may vary depending on the type of information and relevant regulations. Transactional records and logs related to platform activity may be retained for a longer period to support dispute resolution, regulatory audits, and fraud prevention. If you choose to close your account, we will process the deletion of your personal data in accordance with our internal data retention schedule, subject to any legal obligations that require us to retain certain records. You may request a copy of your data or ask for confirmation of the retention period applicable to your account by contacting [email protected].

Do We Share Your Information?

3digits does not sell, rent, or trade your personal information to third parties for commercial or marketing purposes — full stop. We may share limited data with trusted service providers who assist us in operating the platform, such as identity verification partners, payment processors, and cloud infrastructure providers, but only to the extent necessary for them to perform their specific functions. All third-party service providers we engage are contractually required to handle your data in accordance with our privacy standards and applicable Philippine data protection law. In rare circumstances, we may be required to disclose certain information to government authorities or regulators if compelled by a valid legal order, court ruling, or regulatory directive. Any such disclosure will be limited strictly to what is required by law, and we will inform you where legally permissible.

How Do We Protect Your Data?

We take the security of your personal information seriously and implement a range of technical and organisational measures to protect it from unauthorised access, loss, or misuse. All data transmitted between your device and the 3digits platform is encrypted using industry-standard protocols, ensuring that your login credentials and personal details cannot be intercepted during transmission. Our servers are hosted in secure, access-controlled environments with regular vulnerability assessments and monitoring to detect and respond to potential threats promptly. Internal access to personal data is restricted to authorised personnel only, and all staff with access to sensitive information are required to undergo regular data protection training. Despite our best efforts, no online platform can guarantee absolute security; in the unlikely event of a data breach affecting your personal information, we will notify you in accordance with our obligations under Philippine law.

Your Rights as a Data Subject

As a Philippine resident and data subject under the Data Privacy Act of 2012, you have a clear set of rights regarding your personal information held by 3digits. You have the right to access a copy of the personal data we hold about you, to request correction of any inaccurate or outdated information, and to request deletion of your data subject to applicable legal retention requirements. You also have the right to object to certain types of processing, to request that we restrict how we use your data in specific circumstances, and to lodge a complaint with the National Privacy Commission if you believe your rights have been violated. To exercise any of these rights, simply contact our support team at [email protected] and we will respond within the timeframe prescribed by applicable Philippine data protection regulations. We are committed to making this process as straightforward and transparent as possible for all our Filipino players.

Children's Privacy

The 3digits platform is strictly intended for adults aged 21 years and above, in line with Philippine legal requirements for online entertainment platforms. We do not knowingly collect personal information from anyone under the age of 21, and our registration process includes date-of-birth verification to prevent underage access. If we become aware that a user account was created by or for a minor, we will immediately suspend that account and delete the associated personal data as quickly as practicable. Parents or guardians who believe that a minor may have registered on the platform are encouraged to contact us immediately at [email protected] so that we can take appropriate action. We are fully committed to protecting the safety and privacy of young people and take our responsibilities in this area very seriously.

Changes to This Privacy Policy

3digits may update this Privacy Policy from time to time to reflect changes in our platform practices, applicable law, or the services we offer to Filipino players. When we make significant changes, we will notify registered users via email or through a prominent notice on the platform prior to the changes taking effect. We encourage you to review this page periodically so that you remain informed about how we collect, use, and protect your personal information. Your continued use of the platform following the publication of any updated Privacy Policy constitutes your acceptance of the revised terms. If you do not agree with any changes, you should stop using the platform and may request account closure by contacting [email protected].

Contact and Complaints

If you have any questions, concerns, or complaints about how 3digits handles your personal data, our team is here to help and will respond promptly. You can reach us by email at [email protected], and we aim to acknowledge all privacy-related enquiries within two business days. If you are not satisfied with our response, you have the right to escalate your concern to the National Privacy Commission of the Philippines, which is the official regulatory body responsible for enforcing data protection rights in the country. For general questions about your account or platform features, our FAQ page is a great starting point before reaching out directly. We value your trust and are committed to handling every privacy concern with care, transparency, and respect.